Help for Onefold
For account, pairing, subscription, safety, or data questions, contact our support team.
Email: support@keenshift.ai
We review safety reports within 24 hours and handle subscription questions as quickly as possible.
Common Help
Pair on the in-app pairing screen: one of you taps Send my spouse an invite and sends the code, the other taps I have their code and types it in. A code works once and expires after 48 hours; if it has expired or been used, make a fresh one. You can cancel a waiting invite, or leave a pairing, at any time in Settings. Report and Block are separate tools in Settings, and blocking your partner also ends the pairing.
Purchases
Onefold Pro Lifetime is one payment that covers both of you while you are paired. Use Restore purchase in Settings on a new phone. Plans bought in earlier versions keep working until they end.